Infection Prevention Control Ireland
Client Survey Results 2021
Client Survey 2021 An anonymised survey of all clients was initiated in Q 4 2021, this survey has been completed annually for the last 6 years, . Its purpose to gauge the loyalty of our clients, as we believe our client’s are the best gauge of the quality of our service provision. Alayacare reported in September 2019 that  top-tier performers are those who climb above +72.                                                                                                                                                                                         A Ghrá scored 83.5 in 2021!!                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               Comments: The following comments were handwritten on some of our returned survey cards and are a further example of positive client feedback;
  • To all in Office Happy Xmas Sincere thanks for all your kindness and help you have given to me. You send me the most wonderful people anyone could ask for. They are class. Personality, perfect @ their job and Kindness & Understanding. God bless to all and Many thanks”.
  • Rita is my best friend and Carer I would always give her a 100%”.
  • “Your company and the Carers are excellent”
A big ‘Thank you’ to all our clients for taking the time to complete the survey and an even bigger ‘Thank you’ to our Carers for your diligence, compassion, enthusiasm, and professionalism in 2021. Hopefully 2022 will be a better year for us all
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